bonetti
Old git in the West Stand
- Messages
- 2,505
- Reaction score
- 16
So CFC in their wisdom have decided to introduce a new entry system where supporters have to swipe their Season Ticket or push a normal ticket into a slot.
First off the queuing time is now three times what it used to be ie from when you join the queue to when you get to the turnstile - but who cares its only the supporters (people who have shelled out loads of money for tickets) time they are wasting
I expect this 'new technology' is intended to reduce costs by getting rid of the turnstile operators and provide all sorts of marketing data for the club to attempt to extract more money from fans.
Fine, that's their choice but be warned as to what happens when this system does not work ie when the light on the machine does not turn from red to green when you present your ticket.
It goes like this:
The person behind the grill will tell you to leave the turnstile and find a steward - doesn't matter what you say (ie 'just open the door and let me in, I have a valid ticket in my hand') they will not let you in.
You will go back out and there will be no steward
You will find eventually find some one with a high vis apron who will tell you to go to the ticket office
You will get to the ticket office and see 600+ other people waiting in a queue with the same problem ie four across right to the end of the old shed wall
The queue will move very slowly because there are not enough people in the ticket office to deal with the problem they have created (in contrast there are extra stewards and security to 'deal' with the angry fans who are all saying the same thing - 'just open the door and let us in'. Stewards reply is to tell you to stand by the wall.
You will hear the game start and still be in the queue 35 minutes later as people who were at the front of the queue walk past telling you it took them over 90 minutes to get to the front.
You will weigh up whether its worth staying or just go home.
After missing the first thirty minutes of the match, the box office management eventually came down the queue and said that the 'system' had been re-set and told us to go back to the turnstiles
Their attitude to the people whose time and money they had wasted was 'its your fault for not turning up earlier' - no apology for causing paying customers to miss the match they had paid to see, no apology for not getting it right in the first place or at the last 2 home games, no apology for not providing the support for when their new system does not work, no apology for de-humanising the people the club says are important to it.
So I go back to the turnstile and guess what, the system still does not work - there are 3 blokes in front at me shouting at the turnstile operator to let them in, I go back to the box office and surprise surprise, the arrogant box office tossers have disappeared, so I go back to the turnstile and find an orange coated steward on my way who just opens the door and lets us all in....
... just like we all asked in the first place.
Net result - I miss the first 40 minutes of the match and decide to spend as little as possible at SB for the rest of time - like they give a f**k
First off the queuing time is now three times what it used to be ie from when you join the queue to when you get to the turnstile - but who cares its only the supporters (people who have shelled out loads of money for tickets) time they are wasting
I expect this 'new technology' is intended to reduce costs by getting rid of the turnstile operators and provide all sorts of marketing data for the club to attempt to extract more money from fans.
Fine, that's their choice but be warned as to what happens when this system does not work ie when the light on the machine does not turn from red to green when you present your ticket.
It goes like this:
The person behind the grill will tell you to leave the turnstile and find a steward - doesn't matter what you say (ie 'just open the door and let me in, I have a valid ticket in my hand') they will not let you in.
You will go back out and there will be no steward
You will find eventually find some one with a high vis apron who will tell you to go to the ticket office
You will get to the ticket office and see 600+ other people waiting in a queue with the same problem ie four across right to the end of the old shed wall
The queue will move very slowly because there are not enough people in the ticket office to deal with the problem they have created (in contrast there are extra stewards and security to 'deal' with the angry fans who are all saying the same thing - 'just open the door and let us in'. Stewards reply is to tell you to stand by the wall.
You will hear the game start and still be in the queue 35 minutes later as people who were at the front of the queue walk past telling you it took them over 90 minutes to get to the front.
You will weigh up whether its worth staying or just go home.
After missing the first thirty minutes of the match, the box office management eventually came down the queue and said that the 'system' had been re-set and told us to go back to the turnstiles
Their attitude to the people whose time and money they had wasted was 'its your fault for not turning up earlier' - no apology for causing paying customers to miss the match they had paid to see, no apology for not getting it right in the first place or at the last 2 home games, no apology for not providing the support for when their new system does not work, no apology for de-humanising the people the club says are important to it.
So I go back to the turnstile and guess what, the system still does not work - there are 3 blokes in front at me shouting at the turnstile operator to let them in, I go back to the box office and surprise surprise, the arrogant box office tossers have disappeared, so I go back to the turnstile and find an orange coated steward on my way who just opens the door and lets us all in....
... just like we all asked in the first place.
Net result - I miss the first 40 minutes of the match and decide to spend as little as possible at SB for the rest of time - like they give a f**k
