Posted October 29, 200816 yr Anybody use it? What's the service like? Does it ever drop connection much? Read mixed reviews on it.
October 29, 200816 yr I've got it. It's a bit flaky to be honest but then again I am out in the sticks a bit. I've got the Sky Max package which in theory will give you 24 megs down but I'm restricted by the line and distance from the exchange to just 3 megs. But there are no download limits and the price in conjunction with Sky TV is pretty competitive. One thing you should know is that they don't allow migration. So if you want to change to another provider in the future you have to cancel the Sky broadband and then sign up elsewhere. This means you will be without for a couple of weeks. If you can get a fast cable connection then I'd go for that otherwise I suspect that they are all much of a muchness. You can get a lot of info at ThinkBroadband
October 29, 200816 yr Author Cheers mate. I did enquire to them last year, but don't think they supplied the Max package in the area at that time. The other 2 packages were capped per month, one with a measly 2gb! Did you transfer from another supplier eth? Just wondering if you were without Broadband while it changed?
October 29, 200816 yr We had to have it installed when we moved in as the existing phone lines were dead. If you already have broadband then you should be able to migrate to Sky without losing service. It is only if you want to move away from them that you will be without. The max service will be available if you are on an exchange running their own hardware. If not then you are restricted to their connect product which gives you up to 8 megs. In theory they should be better than most of the other providers because their service runs on LLU. I think that means that although they use the BT lines they have their own hardware in the exchange which means you are not sharing with others.
October 29, 200816 yr My father-in law has it and he had a few teething problems to start with, i did my best to help him out, seems to be ok now, although Sky's support was waste of time. And their e-mail server is'nt very reliable either. Hope this helps.
October 29, 200816 yr Author Cheers. I heard their support was pretty awful for it. It's a tough choice to make switching over as it comes with a years contract, so once they have you, if things go wrong, you are in the sh*t really.
October 29, 200816 yr My neighbours got it and had a few teething problems - Sky support was abysmal I'm with UK Online, the connection being that both Sky and UKOnline utilise Easynet hardware. Differences are that UKOnline don't cap you - well there is an FUP but you have to be incredibly greedy to fall foul of it. Also with UKOnline support is excellent - and free. Apart from freephone Customer support and Tech support, there's a guy called Dan, employed by UKOnline to troubleshoot etc via the UKOnline forum on thinkbroadband.com. Check them out here And/or their Sky forum here Having said all that. If you've already got Sky TV, then getting Sky Broadband is pretty much a no brainer - which is why my f**kwit cousin (related by marriage) the ex-History teacher, has the full Sky package .. and Orange broadband.* *sarcasm alert.
October 30, 200816 yr UKOnline also offer a free month for anyone I recommend, and for me for if the person I recommend mentions my UKOnline email address when they sign on. Or something like that.
February 27, 200916 yr I'm with Talk Talk and I've had similar problems with them..I think it's like that with some companys..we moved from AOL to TalkTalk and they're part of the same company! I just recently got Mobile Broadband..no problems setting that up!
