I have paid for two memberships for me and my dad. This is my 1^st time getting one because we want to go to more games this year because you only get the cup games when not a member. When i paid for the membership i got an email saying Thank you for your purchase and for being a member of Chelsea Football Club.

I got my customer number in this email and that all i got for the last 4 weeks.

I tried to login and i did not have a password so i went to forgot password. Then i put my info in and said it was wrong. Do they send a email just before the season starts with my password or what. I have tried emailing Chelsea but they are no help at all.

Give Customer services a call. Also try the password as Chelsea.

Don't sweat it man, the 2012/13 memberships don't get activated until July.

I'd asked them the same question, got this reply:

Hi Gary

Thank you for your email.

All memberships will become active and sent out around the beginning of July sometime.

Kind Regards

Eric@Websales

Chelsea Football Club

Stamford Bridge

Fulham Road

London

SW6 1HS

0871 984 1905

Customer services are normally quite helpful, they normally respond within 48 hours by email. My old membership is still active, it will be switched over in July and Ill be back to 0 loyalty points

Customer services are normally quite helpful, they normally respond within 48 hours by email. My old membership is still active, it will be switched over in July and Ill be back to 0 loyalty points

I think the loyalty points from this season stay on for the first few games of next season, then its points from next year again, so back to 0

hope so i need to build points this season i wasted loads by using viagogo

The default password is your date of birth for example....

August 11th 1984 would be 08111984.

That should be the default password but obviously this wont be active unitl the memberships are.

No point logging on yet anyway, non of the tickets are availible to buy.

I'm trying to become a member but it keeps telling me to provide date of birth info but there isn't anywhere I can enter it. Bloody site.